Frequently Asked Questions
hi67 Q&A — All Answers in One Place
Find detailed answers to all your questions about VIP cashback, withdrawals, verification, account security, and bonuses here.
While playing at hi67, various questions may come to mind — how easy it is to withdraw money, what it takes to move up a VIP level, how to meet bonus conditions, or the best way to keep your account secure. This page is created for exactly that purpose — hi67's most frequently asked questions are organized into five categories so you can find the information you need quickly and easily. If you can't find an answer to your question, contact us via 24/7 live chat or email.
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VIP & Cashback
Every week, hi67 returns a fixed portion of your net gaming losses to your account. The cashback rate depends on your current VIP level — the rate is different for each level from Bronze through Diamond. After the seven-day period ends, the set amount is added directly to your balance, with no separate claim needed.
hi67 has a total of five VIP levels:
Bronze — up to 0.2% weekly cashback;
Silver — up to 0.3%;
Gold — up to 0.5%;
Platinum — up to 0.6%;
Diamond — up to 0.8% weekly cashback. The benefits increase as you move up.
Through regular gaming activity and staying active on the platform, you can gradually reach higher VIP levels. hi67 determines your level based on your overall gaming activity. The more active you are and the more regularly you use the platform, the faster the opportunity to move to the next level.
At higher VIP levels, the weekly cashback rate increases, you get priority access to special promotional offers, and personal support improves. Diamond-level players receive up to 0.8% cashback and have the opportunity to take part in hi67's special events. The full benefits of each level can be seen in detail by logging into your account.
Withdrawals
At hi67, processing a withdrawal request generally takes 30 minutes to 3 hours. Money sent via bKash, Nagad, or Rocket typically reaches your wallet within this timeframe. For bank transfers, the bank's own processing time may be added.
Yes, hi67's payment system runs 24 hours a day, seven days a week. Withdrawal requests can be made at night or on Fridays and Saturdays as well, and the aim is to complete processing within the same 30 minutes to 3 hours. However, bank transfers depend on the bank's operating hours.
The minimum withdrawal amount at hi67 is ৳500. Withdrawal requests below this amount are not possible. However, the minimum deposit amount is ৳200, which applies to all payment methods. So the limits for deposits and withdrawals are different — make sure before you submit a request.
Yes, to ensure security, hi67 only sends money to a bKash, Nagad, Rocket, or bank account that is registered in your own name and verified with your hi67 account. Withdrawals to a wallet registered in someone else's name are not accepted. This is done to prevent fraud and protect your funds.
Verification & Documents
Identity verification protects your account from unauthorized access and confirms that you are the genuine account holder. hi67 follows the verification process to ensure every user's security and to prevent fraudulent activity. This is an industry-standard proven practice.
Verification is typically requested before the first large withdrawal after account creation, or when unusual activity is detected on the account. Documents may also be requested as part of routine security checks from time to time. hi67's support team will let you know in advance what documents are needed.
If the documents you submitted are not accepted, hi67's support team will let you know the reason via email or live chat. This usually happens when a photo is unclear or an expired document is submitted. Resubmitting correct and clear documents resolves the issue. Contact 24/7 live chat for any assistance.
Yes, hi67 uses SSL encryption to keep all information secure. Your documents are stored solely for verification purposes and are not sold or shared with any third party. You can find detailed information on this in our privacy policy.
Stay Safe
Choose a password of at least 12 characters that includes uppercase letters, lowercase letters, numbers, and special symbols together. Do not use your date of birth, mobile number, or simple words. Do not use your hi67 password on any other site and change it every few months.
Always type the address hi67.bar directly into your browser. Never click on any link that copies hi67's name or design — especially links sent via social media or from unknown numbers. The official site's URL has no spelling errors and shows a padlock (HTTPS) next to it.
Under no circumstances give your OTP or bKash/Nagad PIN to anyone — not even if they claim to be hi67 support. hi67's real support team never asks for OTPs or mobile banking PINs over the phone. If you receive such a call, hang up immediately and report it to us via live chat.
Yes, hi67 uses industry-standard SSL/TLS encryption. Your personal information, payment data, and account activity are transmitted through fully encrypted channels. You can confirm this by checking for HTTPS in the website address and the padlock icon in your browser.
Change your password immediately and report the matter to hi67's 24/7 live chat or by emailing [email protected]. Our support team can review the account's activity and temporarily secure it if needed. Do not make any payments at this moment and contact support as quickly as possible.
Bonuses & Offers
In some cases it is possible to cancel an active bonus, but this may result in all winnings earned from the bonus being cancelled. Contact hi67's live chat for details. It is best practice to read the terms and conditions carefully before accepting a bonus.
A wagering requirement means you must place a specified amount in bets before the bonus funds become withdrawable. At hi67, this is calculated on the bonus amount only, not on the deposit + bonus combined. For example, ৳1,000 bonus × 25 = ৳25,000 in total bets must be placed before bonus winnings can be withdrawn.
hi67's welcome bonus is 100% of your first deposit, up to a maximum of ৳5,000. Example: deposit ৳1,000 and you get ৳1,000 in bonus, making your total balance ৳2,000. Even if you deposit ৳12,000, you will receive a maximum of ৳5,000 in bonus, making your total balance ৳17,000. Wagering is 25x on the bonus amount only.
Slots games generally count in full toward wagering completion. The rate may differ for live casino and table games. To find out exactly how much each specific game contributes, check hi67's live chat or the terms and conditions page.
Yes, hi67's bonuses have a set expiry period. If wagering is not completed before the expiry, the bonus and any winnings earned from it are cancelled. Specific information about a bonus's expiry is provided at the time of accepting the offer. So after taking a bonus, start gaming without delay.
Still have questions? We're ready to help
hi67's support team is available seven days a week, 24 hours a day in both Bengali and English. Contact us via live chat or email.
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