hi67's Privacy Policy — Your Data, Your Rights
This policy describes in detail how your personal information is collected, stored, and used on the hi67 platform, and what measures we take to protect your privacy.
Introduction & Scope
This Privacy Policy ("Policy") applies to all users of the hi67 platform. When you use hi67's website, services, or any related features, you are considered to have agreed to the terms of this Policy. The purpose of this Policy is to clearly inform you about what types of information we collect, why we collect it, and how we manage and keep it secure.
hi67 believes that user privacy is a fundamental right. That is why we collect only the information that is necessary and use it solely for the purpose for which it was obtained. Our SSL encryption and security framework are capable of providing the highest level of protection for your data.
This Policy is written in English and applies to users in Bangladesh. If any changes are made, we will publish them on this page with an updated date noted. You are advised to check this page regularly.
Information We Collect
The following types of information may be collected while you use the hi67 platform. The specific information collected under each category and the purpose for collecting it are described in detail below.
Name, date of birth, national identity card details, and address — collected for account verification and age confirmation.
Email address and mobile number — used for account registration, transaction notifications, and support services.
Transaction details via bKash, Nagad, Rocket, or bank transfer — required to process deposits and withdrawals.
IP address, device type, browser information, and log data — used to improve the security and performance of the platform.
Game play history, bet amounts, and win/loss records — stored to support responsible gaming monitoring and to improve the user experience.
Records of support contacts made via live chat and email — kept to improve service quality and resolve disputes.
Purpose of Data Use
hi67 uses your information only for the legitimate purposes listed below. We never sell your information or provide it commercially to third parties.
3.1 Service Delivery and Operations
Your information is essential for creating and managing your account, verifying login, processing transactions, and delivering the gaming experience. Accurate use of financial information is ensured to complete deposits and withdrawals via bKash, Nagad, and Rocket.
3.2 Identity and Age Verification
Only persons aged 21 or above may open an account on hi67. Identity information is used to confirm this age requirement and to prevent multiple accounts. It is our responsibility to protect the platform from fraudulent activity.
3.3 Security and Fraud Prevention
Technical information is analyzed to detect unusual activity, monitor suspicious transactions, and ensure the overall security of the platform. All data transfers are secured using SSL encryption technology.
3.4 Customer Service Improvement
Communication history is retained to resolve your issues quickly and effectively through live chat and email support. This enables our 24/7 support team to provide relevant assistance.
3.5 Responsible Gaming Monitoring
By analyzing gaming activity data, we identify patterns of at-risk behavior and, where necessary, offer assistance to users. Responsible gaming is one of hi67's core values.
3.6 Legal Compliance
We may retain necessary information to comply with applicable laws and regulations, settle legal claims, and respond to requests from regulatory authorities.
Cookies & Tracking Technologies
The hi67 website uses cookies and similar technologies. Cookies are small text files stored on your device that allow the website to recognize you.
We use the following types of cookies:
- Essential Cookies: These are necessary to maintain login sessions, store security tokens, and ensure the core functionality of the platform. These cookies cannot be disabled.
- Functional Cookies: Store your language preferences, display settings, and personalized experience.
- Analytics Cookies: Collect information about visits to pages on the site, which helps us improve the user experience. This data is aggregated and not personally identifiable.
You have the option to manage or delete cookies from your browser settings. However, disabling essential cookies may affect some functionality of the platform.
Data Disclosure & Sharing
hi67 does not sell, rent, or provide your personal information to third parties for marketing purposes. Information may be shared in the following limited circumstances:
5.1 Service Provider Partners
Limited information may be shared as needed to complete services with payment processors (bKash, Nagad, Rocket, bank transfer), technology infrastructure providers, and game suppliers. These partners are required to operate under strict confidentiality agreements and may not use your information for their own purposes.
5.2 Legal Requirements
hi67 may be required to disclose information pursuant to a court order, a lawful request from a law enforcement agency, or applicable law. In such circumstances, we will provide only the minimum information necessary.
5.3 Business Restructuring
In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity. Even in such cases, the terms of this Privacy Policy will remain in effect and users will be notified in advance.
5.4 User Consent
For any purpose other than those listed above, we will obtain your explicit consent before sharing your information.
Data Security Measures
hi67 applies industry-standard technical and administrative measures to protect your information. Our security framework includes:
- SSL Encryption: All data transmission between your browser and our servers is secured via SSL/TLS encryption.
- Encrypted Storage: Sensitive data, particularly financial and identity-related information, is stored in encrypted databases.
- Access Controls: Only authorized personnel have access to information according to their specific role. All access is logged and audited.
- Firewall & Intrusion Detection: Automated systems are active to detect and prevent unusual network activity.
- Regular Security Testing: Our systems undergo regular security testing so that vulnerabilities can be addressed as soon as they are identified.
However, no data transfer over the internet is entirely risk-free. We make every effort, but it is not possible for anyone to guarantee 100% security. If you become aware of any security vulnerability, please notify us immediately at [email protected].
Data Retention Period
hi67 retains your personal information only for as long as necessary. We follow the policies below when determining retention periods:
- For active accounts, all information is retained until the account is closed.
- Even after an account is closed, certain information may be retained as required by applicable law to meet legal obligations.
- Financial transaction records are kept for a defined period for legal and audit purposes.
- Support communication history is retained for a specific period to improve service quality and resolve disputes.
- Once the purpose of retention has been fulfilled, information is securely deleted or anonymised.
Your Rights & Options
As a hi67 user, you have the following rights regarding your personal information. To exercise these rights, email [email protected].
You have the right to request information about what data we hold about you.
If your information is incorrect or incomplete, you may request that it be corrected.
In certain circumstances, you may request that your personal information be deleted, though where legal obligations exist, it may not be possible to delete all information.
In certain circumstances, you may request that the processing of your information be restricted.
You have the right to object to the use of your information for specific purposes.
You may request to receive the information we hold about you in a common, machine-readable format.
After receiving a request, we will respond within a reasonable time, subject to verification. To protect data security, we will first confirm your identity.
Protection of Minors
hi67 explicitly does not serve persons under the age of 21. Our platform is for adults only and age is verified at the time of registration.
We do not knowingly collect personal information from anyone under the age of 21. If we have reason to believe such information has been collected, we will immediately close that account and delete the information. If you become aware that a minor has opened an account on hi67, please notify us at [email protected].
Policy Changes & Updates
hi67 may update this Privacy Policy from time to time. This Policy may change due to service improvements, technological changes, or legal requirements.
For any significant change, we will send a notification to your registered email and update the date shown at the top of this page. Continued use of the platform after a change is made will be considered as your acceptance of the updated Policy.
You are therefore advised to visit this page regularly. If you have any questions about changes to the Policy, please contact us.
Third-Party Services
The hi67 platform uses bKash, Nagad, Rocket, and bank transfer services for payment processing. These third-party services have their own privacy policies, which can be found on their respective platforms.
Information required for payment processing is shared with these services, but they operate under strict confidentiality agreements. hi67 is not responsible for the privacy practices of third parties, so you are advised to review the relevant service's policy before making a transaction.
Game suppliers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming, NetEnt) use anonymous technical information necessary to operate their games. This information does not directly identify you.
Contact & Complaint Resolution
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us using the method below:
- Email: [email protected]
- Live Chat: Website live chat support (24/7 in Bengali & English)
We take all privacy-related requests seriously and try to respond as quickly as possible. If your complaint is not fully resolved, you have the right to take alternative action.